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How We Protect Your Account and Payment Information

When you open an account with jebol4d, your personal details and deposit records stay encrypted and secure.

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jebol4d How We Protect Your Account and Payment Information
PRIVACY QUESTIONS

How to Contact Us About Your Data

Live Chat Reach our support team in the account settings menu or from the lobby chat icon. Response times are fastest during peak hours, 11am to 11pm Indonesia time daily.
Email Support Send privacy requests to [email protected] with your account username and the specific data concern. We aim to respond within 48 hours on weekdays.
Account Settings Open your account menu, select Privacy & Data, and you'll see options to download your information, update contact details, or request account changes directly.
DATA SECURITY

How We Keep Your Information Safe

Encryption & Storage

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment records are stored on isolated servers separate from your gameplay data, reducing exposure if one system is compromised.

Withdrawal Verification

When you request a payout, we verify your identity and match the destination account to your deposit history. This multi-step process ensures funds reach only you and blocks unauthorised withdrawals.

Password & Login Security

Your account password is hashed using industry-standard algorithms and never stored in plain text. We monitor login patterns to detect unusual access and alert you via email if a new device logs in.

Cookie & Tracking Consent

We use cookies to remember your language, keep you logged in, and track gameplay patterns to prevent fraud. You can manage cookie settings in your browser; opting out may limit some features.

Data Retention & Deletion

Account data is kept as long as your profile is active. If you close your account, we retain financial records for up to five years where local law requires, then delete personal details securely.

Request Your Data

Contact [email protected] to request a full export of your personal information in machine-readable format. We'll compile it within 30 days and send it to your registered email address.

Your Privacy Questions Answered

We collect your full name, date of birth, email address, phone number and residential address to verify your identity. When you deposit via DANA, OVO, GoPay or QRIS, we also record the transaction ID, amount and timestamp. Game activity and withdrawal requests are logged to your account file for fraud prevention and regulatory compliance.

We retain payment records for up to five years after each transaction to comply with financial audit requirements. Personal identification details are kept as long as your account is active. Once you close your account, we securely delete non-financial personal data within 30 days unless where local law requires longer retention.

Yes. Visit your account settings, select Privacy & Data, and click Request Data Export. Alternatively, email [email protected] with your username and we'll compile your information and send it as a downloadable file within 30 days to your registered email.

We do not sell your personal information. We share data only with payment processors to process deposits and withdrawals, and with authorities where local law permits. Your gameplay and account data remain confidential and are never marketed to external companies.

Your account remains active and your data is retained. If your account is inactive for 12 months, we may send a verification email to confirm you still want the account open. If you do not respond within 60 days, we may archive the account, but your data is not deleted unless you request account closure.

We monitor every login and flag unusual activity patterns. Deposits via DANA, OVO, GoPay and QRIS are verified against your registered payment profile. Withdrawals require identity re-verification. If suspicious access is detected, we freeze the account and contact you immediately via email and phone.

Contact [email protected] or use the Account Settings menu to update your email, phone or address. Deletion requests are handled case-by-case; financial records must be retained where local law requires. We process data change requests within 5 business days.

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